Understanding your customers' preferences delivers better customer service; paper media continues to be a consumer priority
The paper industry is alive and well. Check out these stats published by Two Sides, who recently conducted an international survey indicating how print and paper is viewed, preferred and trusted by consumers around the globe.
Paper citations and receipts continue to be a form of customer service. While there are many pros to supplying digital notices and receipts, many customers indicate they want to receive hard copies in real time.
